Terms of service
Terms of Service
Transfer Quality
We endeavour to extract the highest possible quality footage from your tapes. We achieve this using high standard equipment and software. The transfer of each piece of media is uniquely inspected by a member of the team and the conversion process is always monitored. We are not responsible for poor quality of converted digital files if your media arrives in poor condition and thus lacking ideal quality. Other than in the conditions outlined in our Refund Policy, we process – and charge for – each and every media item we receive, regardless of the quality and irrespective of what the content of the media was. If a media item is irreparable, or degraded beyond recognition (based on our sole discretion alone), we will cease processing this item and we will not charge for it.
Items & Invoicing
When your Memory Box arrives back at our lab, we count every item you have sent and raise an invoice for the conversion, charging each item at the per-item prices shown at the time of your order. Your £10 deposit is deducted from this invoice. By sending your media to us, you agree to pay for the conversion of every item we receive at those prices. We will send your invoice by email, and we reserve the right to require payment in full before we begin work on your order.
Mobile Message Service Terms
The EachMoment mobile message service (the "Service") is operated by EachMoment Ltd ("EachMoment", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice.
• Consent: By consenting to EachMoment's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of EachMoment.
• Content: Service-related messages may include updates, alerts, and information (e.g., order updates, lab arrival notifications). Promotional messages may include promotions and specials.
• Opt-Out: You may opt-out of the Service at any time. Text the single keyword command STOP to EachMoment or click the unsubscribe link in any text message.
Denial of Service
EachMoment, in its sole discretion, reserves the right to deny service to any persons, terminate any accounts, reject services on any material, or cancel any orders.
DVD and Media Player Compatibility & Guarantees
The digital files we produce from your media are of the format MP4 for video, MP3 for audio and JPEG for images. Whilst these are the most widely accepted formats of digital media, it is the customer's responsibility to ensure compatibility of their playback devices.
Safety of Your Source Material & Digital Hosting
In the unlikely event of us causing damage to or loss of any of your material, we will compensate you up to the purchase value of the original media. This does not apply to any physical storage media that have arrived damaged or are unable to be played.
We provide ongoing digital hosting of your media via our archival platform, Atlas. While we take every care to maintain these digital archives and ensure platform security, EachMoment cannot guarantee against technical failures of hosting infrastructure. While we aim to provide this hosting for the lifetime of the service, the commercial terms of that hosting may change over time (see "Hosting Service & Future Changes" below).
Your Atlas Account
When you become an EachMoment customer, an Atlas account is created for you to access your digitised media. You are responsible for keeping your login credentials secure and must not share them with any third party. You must promptly notify us of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe are being used in breach of these Terms.
Your Uploaded Content
You retain ownership of any media uploaded to Atlas, whether by us on your behalf or by you directly. You warrant that you have the legal right to upload any media to Atlas, including any necessary consents from individuals featured in the content. You grant EachMoment a limited licence to store, process, transcode, index and display your media solely for the purpose of providing the hosting service to you. We will not use your media for any other purpose without your separate consent.
Your Responsibility
WE WILL NOT ACCEPT and it is your responsibility to ensure that the source media supplied SHALL NOT contain material classed as 'Prohibited Content' and must comply with current laws of shipping audio/visual material. Prohibited Content includes Copyrighted material, illegal activity, or content that harms minors. EachMoment reserves the right to pass any infringements to the relevant authorities.
Hosting Service & Future Changes
The Atlas Lite basic hosting tier is currently provided to EachMoment customers as part of their digitisation package at no additional ongoing cost. We reserve the right to introduce paid hosting tiers, modify pricing, change the features available at each tier, or transition the basic hosting service to a paid model in the future.
If we make any material change to the commercial terms of the hosting service, we will give you at least 30 days' written notice by email to the address associated with your account. If you choose not to subscribe to a new paid tier, you will retain access to download your original files for a further 30 days from the date the change takes effect, after which access to the service may be restricted.
You may download your original files at any time via your Atlas account, free of charge, for as long as your account remains active.
We may also introduce optional features (such as AI-powered indexing, search, or organisation tools) and associated usage credits. Where credits are provided free of charge, they have no monetary value, are non-transferable, may be subject to expiry, and may be modified or withdrawn at our discretion. Any paid credits or subscriptions will be governed by the specific terms presented at the point of purchase.
Disclaimers & Platform Upgrades
EachMoment will not be liable for any economic losses, loss of goodwill or reputation, or any special, indirect or consequential damages arising out of or in connection with this Agreement.
Digital Platform Upgrades: EachMoment reserves the right to migrate customer digital archives between hosting environments (including from third-party providers to our own platforms) to ensure continued security, accessibility, and service integrity. We will provide you with at least 30 days' notice of any significant change to our hosting arrangements via the email address associated with your account. Such migrations are conducted to provide a secure and scalable service for our customers.
Methods and Terms of Payment
We accept cash, card or direct bank transfer. By ordering a Memory Box, you expressly request that our service begins immediately upon the dispatch of the specialised packaging. The £10 deposit constitutes a service fee for the provision and delivery of the Memory Box ('The Safety Package') and is non-refundable once the box has been dispatched, however, the £10 deposit is deducted from the final invoice.
Over-Payments & Under-Payments
Should your order be underpaid we will contact you to carry out your conversion and request further payment.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our service, the law, or our business. Where the change is material (for example, a change to the commercial terms of hosting, a new category of paid feature, or a significant change to your rights), we will notify you by email at least 30 days before the change takes effect. Minor or clarifying changes may be made without individual notice, but the current version will always be available on our website with its effective date. Your continued use of the service after a change takes effect constitutes your acceptance of the updated Terms.
Governing Law & Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. You and EachMoment agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
These Terms are a contract between you and EachMoment Ltd, a company registered in England & Wales (Company No 12143457), whose registered office is at 8 City Road, Norwich, England, NR1 3AL. For data protection queries, contact dataprotection@eachmoment.com. For all other queries, contact the team via your order dashboard or at support@eachmoment.co.uk